[labnetwork] service contracts ...

[Tom Britton]

Hi Len,



We work with a lot of tool refurbishers and tool owners when we supply the reconditioned facilities equipment, so I sent your question out to a few of them that I respect, and who are very active in the process tool market. Two of the three have never heard of them, the other wrote back with this: "Semi is not listed on their web site.   Anyway I've heard about them, not real big in semi side. They bid on job and did not perform well after under cutting the competition at a local customer."



I personally haven't heard of them either, but in light of what my contact had to say, and what Lynn Rathbun had to say, I would think it prudent to check references and do a little further research before proceeding.



Just my humble opinion.



Tom

Tom Britton
Sales Manager
Critical Systems, Inc.
7000 W. Victory Road
Boise, ID 83709
Direct: 208-890-1417
Shop:   877-572-5515
www.criticalsystemsinc.com<http://www.criticalsystemsinc.com/>

"World Leader in UHP Reconditioned Gas
   Delivery & Abatement Technologies"




-----Original Message-----
From: labnetwork-bounces at mtl.mit.edu [mailto:labnetwork-bounces at mtl.mit.edu] On Behalf Of Leonidas Ocola
Sent: Tuesday, March 26, 2013 1:39 PM
To: Fab Network
Cc: Leonidas E. Ocola; Daniel Lopez
Subject: [labnetwork] service contracts ...





Dear All,



We have been hearing about a company called Remi Group that appears to offer a lower cost for service contracts.

They act as a intermediary between the customer and the tool vendor. As such they bet that the tool will not break down enough to make service calls more expensive than standard service contracts.



Have you any experiences you can share with this company?



Thank you,



Leonidas



--

Leonidas E Ocola, PhD

Center for Nanoscale Materials

Argonnne National Laboratory

Bldg 440, Rm A129

9700 South Cass Avenue, Argonne, IL 60439

Ph: 630-252-6613

Fax: 630-252-5739





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