[labnetwork] Heidelberg alternatives?

[Brian K. Olmsted]

Hi,

We are poised to buy a Heidelberg DWL 66+ but we have been having
an abysmal experience with field service from Heidelberg and their lack of
urgency / responsiveness has been deleteriously impacting our operations
and reputation for over a year now.

Before we move forward with adding a new Heidelberg tool I wanted to reach
out to the community to ask (1) if anyone uses a 3rd party for field
service on Heidelberg direct-write tools that they would recommend, and (2)
if there are alternative manufacturers anyone has experience with that they
would recommend?

Thanks,

Brian K. Olmsted
Associate Director of Laboratory Operations
University of Minnesota | Minnesota Nano Center
cse.umn.edu/mnc
612.626.3287
olms0025 at umn.edu
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