[labnetwork] Suss now sharging for phone tech support

[Brian Vanderelzen]

The LNF has used Class One with good results.  www.*classone*equipment.com


On Mon, Nov 4, 2013 at 4:39 PM, Aebersold,Julia W. <
julia.aebersold at louisville.edu> wrote:

>  We have a Suss MA6/BA6 aligner and Suss SB6e bonder in our facility.  In
> my discussions for technical support by e-mail and over the phone support
> for our  multitude of tools I have never come across a vendor that wants to
> charge for technical support.  Or did I just miss the boat and this is a
> changing trend?
>
>
>
> We just received notice from Suss that in order for them to serve us
> better they will now start charging $150 per support call starting on
> September 15, 2013.  This does not affect customers currently under service
> contracts or factory warranty.  Now I won’t express my true opinion or vent
> on this change in policy, but I wanted to ask the network if there is a 3
> rd party that supports these tools and possibly spare parts.
>
>
>
> Cheers!
>
>
>
> Julia Aebersold, Ph.D.
>
> MNTC Cleanroom Manager
>
> Shumaker Research Building, Room 233
>
> 2210 South Brook Street
>
> University of Louisville
>
> Louisville, KY  40292
>
>
>
> 502-852-1572
>
> http://louisville.edu/micronano/
>
>
>
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>
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