[labnetwork] KLA-Tencor service

[Nava Ariel-Sternberg]

Dear all, 

 

We've been having some difficulty with the service from KLA-Tencor on one of
the profilometers we purchased (communication with them is not very clear,
very high pricing for just initial problem evaluation etc.). Not sure if
we're approaching this the wrong way or could be the specific people we
communicated with or something else.

 

Has anyone experienced this? Are there any recommended channels of
communication that can assure we receive better service? 

 

Thanks,

Nava

 

Nava Ariel-Sternberg, Ph.D.

Director of CNI Shared Labs

CEPSR/MC 8903 

530 west 120th st. NY

NY 10027

Office: 212-8549927

Cell: 201-5627600

 

 

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