[labnetwork] KLA-Tencor service

[Shimon Eliav]

Hi Nava,

Next time try Bruker: we have a very good experience with them.
Their service is good and support from abroad fast and precise.
Prices, affordable. Systems are easy to operate.
We have three profilometers from them running smooth for good years.
Regards,

Shimon
UNF - Hebrew University

From: labnetwork-bounces at mtl.mit.edu [mailto:labnetwork-bounces at mtl.mit.edu] On Behalf Of Nava Ariel-Sternberg
Sent: Monday, July 16, 2018 10:41 PM
To: labnetwork at mtl.mit.edu
Subject: [labnetwork] KLA-Tencor service

Dear all,

We've been having some difficulty with the service from KLA-Tencor on one of the profilometers we purchased (communication with them is not very clear, very high pricing for just initial problem evaluation etc...). Not sure if we're approaching this the wrong way or could be the specific people we communicated with or something else...

Has anyone experienced this? Are there any recommended channels of communication that can assure we receive better service?

Thanks,
Nava

Nava Ariel-Sternberg, Ph.D.
Director of CNI Shared Labs
CEPSR/MC 8903
530 west 120th st. NY
NY 10027
Office: 212-8549927
Cell: 201-5627600


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