[labnetwork] KLA-Tencor service

[Gary Olin]

Good Morning Nava,

I get the same treatment from KLA-Tencor since I don't have service
contracts on our profilers.   When you get someone to do the work the
quality is good.

There are some aftermarket firms that do service on KLA profilers.   One is
Brumley South  www.brumleysouth.com , (704) 664-9251
<https://www.google.com/search?q=brumley+south&ie=utf-8&oe=utf-8&client=firefox-b-1#>
.   I have looked into them in the past but never had work done.

A second is  Metrology Equipment Services, LLC the contact there is Jeff
Cada  Info at MetrologyEquipmentServices.com
<info at metrologyequipmentservices.com> 408-392-9100.   I have called them
for advice and bought parts from them in the past.   Easier for me to buy
parts from them than from the OEM.

Glad to see you in Philly.

Have a good day,
Gary




Gary Olin
Equipment Maintenance
Minnesota Nano Center
University of Minnesota
olinx034 at umn.edu
(612) 625-9780

On Mon, Jul 16, 2018 at 2:40 PM, Nava Ariel-Sternberg <na2661 at columbia.edu>
wrote:

> Dear all,
>
>
>
> We’ve been having some difficulty with the service from KLA-Tencor on one
> of the profilometers we purchased (communication with them is not very
> clear, very high pricing for just initial problem evaluation etc…). Not
> sure if we’re approaching this the wrong way or could be the specific
> people we communicated with or something else…
>
>
>
> Has anyone experienced this? Are there any recommended channels of
> communication that can assure we receive better service?
>
>
>
> Thanks,
>
> Nava
>
>
>
> Nava Ariel-Sternberg, Ph.D.
>
> Director of CNI Shared Labs
>
> CEPSR/MC 8903
>
> 530 west 120th st. NY
>
> NY 10027
>
> Office: 212-8549927
>
> Cell: 201-5627600
>
>
>
>
>
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