[labnetwork] KLA-Tencor service
Matthew Moneck
mmoneck at andrew.cmu.edu
Tue Jul 17 13:05:44 EDT 2018
Hi Nava,
We have had good success with Brumley South. They’ve worked on our P-15, an old P-2, and our Flexus.
Best Regards,
Matt
--
Matthew T. Moneck, Ph.D.
Executive Manager, Carnegie Mellon Nanofabrication Facility
Electrical and Computer Engineering | Carnegie Mellon University
5000 Forbes Ave., Pittsburgh, PA 15213-3890
T: 412.268.5430
F: 412.268.3497
www.ece.cmu.edu<http://www.ece.cmu.edu>
nanofab.ece.cmu.edu
From: labnetwork-bounces at mtl.mit.edu [mailto:labnetwork-bounces at mtl.mit.edu] On Behalf Of Gary Olin
Sent: Tuesday, July 17, 2018 8:31 AM
To: Nava Ariel-Sternberg <na2661 at columbia.edu>
Cc: labnetwork at mtl.mit.edu
Subject: Re: [labnetwork] KLA-Tencor service
Good Morning Nava,
I get the same treatment from KLA-Tencor since I don't have service contracts on our profilers. When you get someone to do the work the quality is good.
There are some aftermarket firms that do service on KLA profilers. One is Brumley South www.brumleysouth.com<http://www.brumleysouth.com> , (704) 664-9251<https://www.google.com/search?q=brumley+south&ie=utf-8&oe=utf-8&client=firefox-b-1> . I have looked into them in the past but never had work done.
A second is Metrology Equipment Services, LLC the contact there is Jeff Cada Info at MetrologyEquipmentServices.com<mailto:info at metrologyequipmentservices.com> 408-392-9100. I have called them for advice and bought parts from them in the past. Easier for me to buy parts from them than from the OEM.
Glad to see you in Philly.
Have a good day,
Gary
Gary Olin
Equipment Maintenance
Minnesota Nano Center
University of Minnesota
olinx034 at umn.edu<mailto:olinx034 at umn.edu>
(612) 625-9780
On Mon, Jul 16, 2018 at 2:40 PM, Nava Ariel-Sternberg <na2661 at columbia.edu<mailto:na2661 at columbia.edu>> wrote:
Dear all,
We’ve been having some difficulty with the service from KLA-Tencor on one of the profilometers we purchased (communication with them is not very clear, very high pricing for just initial problem evaluation etc…). Not sure if we’re approaching this the wrong way or could be the specific people we communicated with or something else…
Has anyone experienced this? Are there any recommended channels of communication that can assure we receive better service?
Thanks,
Nava
Nava Ariel-Sternberg, Ph.D.
Director of CNI Shared Labs
CEPSR/MC 8903
530 west 120th st. NY
NY 10027
Office: 212-8549927
Cell: 201-5627600
_______________________________________________
labnetwork mailing list
labnetwork at mtl.mit.edu<mailto:labnetwork at mtl.mit.edu>
https://mtl.mit.edu/mailman/listinfo.cgi/labnetwork
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://mtl.mit.edu/pipermail/labnetwork/attachments/20180717/9465fa12/attachment.html>
More information about the labnetwork
mailing list