[labnetwork] KLA-Tencor service

Tue Jul 17 12:28:01 EDT 2018

Nava and Gary,

I am having similar experiences with KLA Tencor on the service for my Ambios XP-2 profilometer.  The work they do is always good, but getting it scheduled is a challenge for a non-contract customer.  I will also try the other firms that were suggested.

FYI and thanks,
Guy

From: <labnetwork-bounces at mtl.mit.edu> on behalf of Gary Olin <olinx034 at umn.edu>
Date: Tuesday, July 17, 2018 at 8:51 AM
To: Nava Ariel-Sternberg <na2661 at columbia.edu>
Cc: "labnetwork at mtl.mit.edu" <labnetwork at mtl.mit.edu>
Subject: Re: [labnetwork] KLA-Tencor service

Good Morning Nava,

I get the same treatment from KLA-Tencor since I don't have service contracts on our profilers.   When you get someone to do the work the quality is good.

There are some aftermarket firms that do service on KLA profilers.   One is Brumley South  www.brumleysouth.com<http://www.brumleysouth.com> , (704) 664-9251<https://www.google.com/search?q=brumley+south&ie=utf-8&oe=utf-8&client=firefox-b-1> .   I have looked into them in the past but never had work done.

A second is  Metrology Equipment Services, LLC the contact there is Jeff Cada  Info at MetrologyEquipmentServices.com<mailto:info at metrologyequipmentservices.com> 408-392-9100.   I have called them for advice and bought parts from them in the past.   Easier for me to buy parts from them than from the OEM.

Glad to see you in Philly.

Have a good day,
Gary

Gary Olin
Equipment Maintenance
Minnesota Nano Center
University of Minnesota
olinx034 at umn.edu<mailto:olinx034 at umn.edu>
(612) 625-9780

On Mon, Jul 16, 2018 at 2:40 PM, Nava Ariel-Sternberg <na2661 at columbia.edu<mailto:na2661 at columbia.edu>> wrote:
Dear all,

We’ve been having some difficulty with the service from KLA-Tencor on one of the profilometers we purchased (communication with them is not very clear, very high pricing for just initial problem evaluation etc…). Not sure if we’re approaching this the wrong way or could be the specific people we communicated with or something else…

Has anyone experienced this? Are there any recommended channels of communication that can assure we receive better service?

Thanks,
Nava

Nava Ariel-Sternberg, Ph.D.
Director of CNI Shared Labs
CEPSR/MC 8903
530 west 120th st. NY
NY 10027
Office: 212-8549927
Cell: 201-5627600

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