[labnetwork] looking for some references

[julia.aebersold at louisville.edu]

Our experience with Suss is that they have great tools, but their service is beyond the pale.  Extremely slow, overpriced and non-responsive.  We use a 3rd party contractor for annual maintenance.  We sent a part to Germany to be repaired for backside alignment on November and we will not receive it until June.  They also want to charge by the hour for over the phone support and have a $200 minimum for ordering parts.

Cheers!

Julia Aebersold, Ph.D.
Cleanroom Manager
Micro/Nano Technology Center
University of Louisville
Shumaker Research Building, Room 233
2210 South Brook Street
Louisville, KY  40292

502-852-1572
http://louisville.edu/micronano/

From: labnetwork-bounces at mtl.mit.edu [mailto:labnetwork-bounces at mtl.mit.edu] On Behalf Of Morrison, Richard H., Jr.
Sent: Friday, April 1, 2016 2:55 PM
To: labnetwork at mtl.mit.edu
Subject: [labnetwork] looking for some references

HI,

This group was very helpful when Draper purchased a DRIE tool last year. I would like to tap your collective opinions on a new topic Mask Aligners.

We have narrowed our search down to Suss vs Neutronix/Quintel. I am looking for feedback on spare parts and out of warranty service. Process wish the tools are very similar.

Thanks in advance for any help you can offer.

Rick

Draper
Principal  Member of the Technical Staff
555 Technology Square
Cambridge Ma, 02139-3563

www.draper.com<http://www.draper.com>
rmorrison at draper.com<mailto:rmorrison at draper.com>
W 617-258-3420
C 508-930-3461

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